How can the public sector meet the AI moment?
Read from PDF, 13pp, retrieved 2026-07-25.
AI Quotient of the social and public sector — the lowest of 14 sectors measured, against a global average of 33
Technology leads at 44; healthcare scores 34. AI Quotient measures AI maturity across core capabilities and management practices.
of domain-based AI programs reach production, versus programs led by individual use cases
The strongest available argument for reimagining a whole end-to-end workflow rather than assembling a portfolio of isolated use cases.
of public sector employees trust their employer to develop AI safely — against 71% across all industries
Only one in five expects AI to meaningfully affect their daily work.
countries now have national data and AI strategies, up from fewer than 20 in 2020
for every dollar spent on AI technology, five must go to change management to capture the value
“Agencies pulling ahead design for risk management from the start rather than retrofit governance after deployment.”
p.10
“AI run costs can rise quickly in agencies that don't track them, and many agencies don't. … Building financial operations capabilities around AI early is cheaper than retrofitting them after the bill arrives.”
p.9
“A benefit denial, a license revocation, or a public safety dispatch is a consequential decision requiring a human in the loop. A grammar check on a draft response is not.”
p.10